Business Case Guide is a company that provides IT service management (ITSM) and customer
relationship
management (CRM) solutions to over 1,000 enterprise customers and has been implemented in
over 4,000 organizations worldwide. These solutions include service desk, service asset and
configuration management, change management, and problem management. Business Case Guide also
offers
help desk and customer service, sales force automation, contact management, and report
development services. These solutions are internet-based and can be deployed as
microservices, windows-based applications, or mobile applications with API integration to
various platforms, databases, and applications. Business Case Guide's technologies have been
used by
industrial, commercial, academic, and government organizations, with a particular focus on
the banking and financial services industry. Business Case Guide was founded in 1996 with the
goal of
providing high-quality ITSM, service desk, and CRM/SFA software, as well as excellent
support services and materials to delight their customers and help them get the most out of
their IT investments. Business Case Guide's customers have seen a rapid return on investment
through
increased revenue, improved customer satisfaction, and better tracking of IT incidents and
investments.
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